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Virus
and Spyware Removal
Virus and Spyware
Removal - From £45
If your computer has been infected
by a virus or viruses or you
suspect you have a virus, Halpins
Computer Services can often safely
remove them from your system
leaving your system un-damaged.
Most Viruses can be safely removed
with no lasting effects, though
more dangerous viruses which have
caused damage to key operating
system (Windows TM) files and hard
disk areas may require a complete
system restore or install.
Our engineer
will attempt to remove the virus
and try to recover any lost or
damaged data (if applicable) at
the time of the service. If our
engineer diagnoses the virus as
being of a more dangerous variety,
requiring a complete system
restore along with hard drive
format and partition to remove
then you will be advised of this.
As a rough guide, if you have
recently had access to the
Internet or files on CDROM or
other media, and if you computer
system is bootable, but showing
some odd behaviour, then your may
have a virus, which can normally
be removed at the time of the
service with no lasting effects.
Odd behaviour can include being
unable to access the internet or
certain internet sites, odd error
messages, anti-virus software
which used to be installed is no
longer running, unable to update
your virus definitions via the
Internet, slow behaviour of the
computer, the computer crashes
often etc.. If your computer no
longer boots, and gives an error
message referring to the "master
boot record (MBR)" or "boot
sector" you may either have a hard
disk failure, or a virus which has
attacked and destroyed or written
to your "master boot record",
(sector 0 of the disk). With this
type of virus we can often salvage
the hard disk, and sometimes the
files on it, though more often
than not we may need to
re-partition the disk which
creates a new MBR.
Unfortunately
this process often leads to an
un-readable disk so effectively
destroys all data and files on it
which means that the disk must be
re-formatted and the operating
system re-installed from scratch
("Clean Install"). We have
software tools available to
re-create only the MBR, leaving
the data areas of the disk
un-touched, however we advise
customers that the process MAY or
MAY NOT work, and they should plan
for the worst case.
Note: A full clean install of your
operating system is not included
in the service price, as this is a
time consuming process, but we are
able to offer our customers a
significant discount on the
standard Windows install.
What is included
in this service:-
Collection and re-delivery of your
PC or an on-site visit if inside
our service area.
Virus or multiple virus
identification and removal.
Advice of Internet safety and
security and how to avoid catching
Viruses in the future.
Computer Internet security audit.
We will check you Internet
settings to ensure that you are
using "safe" settings.
We will also
provide advice on how best to
secure your Internet access.
Installation and configuration of
customer supplied Anti-Virus
software.
If none is
available the installation and
configuration of AVG Anti-virus
Free edition. though we recommend
"Norton Anti-virus" which can be
Purchased from us.
Commercially
bought packages offer more
features and "Virus definitions"
are updated daily or whenever a
new virus is identified, ensuring
you have the best possible
protection against viruses and
Spyware.
What is not
included in this service:-
Any additional software or
hardware required. Normally none
is required.
Repair of the Operating system
(Windows) which requires a
complete re-installation.
This can be
carried out at a discounted rate
which the customer will be advised
of before any work commences.
The customer
must also provide us with the
original Windows installation
disks, or their unique
installation number (normally
attached to the computer in the
form of a label).
Any guarantee to recover lost
files or programs which have been
destroyed by the virus.
Backups of customer’s data. We do
not hold back-up's of customers
data, so please ensure you have
saved any important files to
floppy disk or CD before we start
work on your PC.
We cannot be
held responsible for files lost or
deleted during work on your
computer though we will endeavour
wherever possible to leave
customer's files unchanged.
Occasionally it may be necessary
to delete files during the
fault-finding process.
- Telephone
Ricky on 07968 961323
- Email us on
info@halpins.co.uk
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